
Terms and Conditions of Sale
1. Purpose
These Terms and Conditions of Sale define the rights and obligations of AnnJulee SAS, operating under the brand ANNJULEE, and any customer making a purchase through the website www.annjulee.com.
They apply, without restriction or reservation, to all sales concluded between ANNJULEE and consumers or non-professional customers.
2. Seller Identification
These Terms and Conditions of Sale define the rights and obligations of AnnJulee SAS, operating under the brand ANNJULEE, and any customer making a purchase through the website www.annjulee.com.
They apply, without restriction or reservation, to all sales concluded between ANNJULEE and consumers or non-professional customers.
3. Products
The products offered for sale are those displayed on the website on the day the customer consults it, subject to availability.
ANNJULEE takes the greatest care in the presentation, description, and photography of its products. As ANNJULEE pieces are produced in small series and partly by hand, slight variations in tone, texture, finish, or detail may exist from one piece to another. Such variations shall not be considered defects or lack of conformity.
4. Prices
Prices are stated in euros (€), inclusive of all applicable taxes, excluding shipping costs unless stated otherwise.
ANNJULEE reserves the right to modify its prices at any time. Products will be invoiced on the basis of the rates in force at the time the order is validated.
Applicable shipping costs are specified to the customer before the final confirmation of the order.
5. Orders
The customer selects the products they wish to purchase, adds them to the cart, and follows the order validation process.
The order is considered final once:
the cart has been validated,
shipping and billing details have been entered,
these Terms and Conditions of Sale have been accepted,
payment has been confirmed.
ANNJULEE reserves the right to refuse or cancel any order in the event of an existing dispute with the customer, suspected fraud, payment default, or an abnormal order.
6. Payment
Payment is due in full at the time of the order.
Payment may be made using any payment method offered on the website at the time of purchase.
The order will only be processed after payment has been confirmed.
ANNJULEE reserves the right to suspend or cancel any order in the event of refusal of payment authorization by the relevant institutions.
7. Delivery
Products are delivered to the address provided by the customer at the time of the order.
Shipping areas, delivery methods, costs, and estimated delivery times are specified on the website and at checkout. Delivery times are provided for information purposes only.
ANNJULEE shall not be held liable for delays caused by the carrier, force majeure, or errors in the information provided by the customer.
In the event of a parcel being damaged upon delivery, the customer must make any necessary reservations with the carrier and inform ANNJULEE as soon as possible.
8. Right of Withdrawal
Consumers have a period of 14 days from the receipt of the product to exercise their right of withdrawal, without having to provide any reason.
To exercise this right, the customer must send ANNJULEE, before the expiry of the withdrawal period, a clear statement of their decision to withdraw by email or post, or by using the withdrawal form below.
Products must be returned without undue delay and no later than 14 days after the customer has communicated their decision to withdraw, to the following address:
ANNJULEE
159 Rue du Faubourg Poissonnière, Bâtiment B
75009 Paris
France
Products must be returned in their original condition, unworn, undamaged, and accompanied by any relevant accessories or packaging.
The customer bears the direct cost of returning the goods, unless otherwise stated by ANNJULEE.
Reimbursement will be made within a maximum period of 14 days from receipt of the withdrawal decision. ANNJULEE may withhold reimbursement until the goods have been received back or until the customer has supplied proof of shipment, whichever is earliest.
Model Withdrawal Form
For the attention of:
ANNJULEE
159 Rue du Faubourg Poissonnière, Bâtiment B
75009 Paris
France
Email: contact@annjulee.com
I hereby give notice of my withdrawal from the contract for the sale of the following goods:
Ordered on:
Received on:
Order number:
Customer name:
Customer address:
Signature (only if this form is notified on paper):
Date:
9. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalized, nor in any other cases provided for by law.
10. Legal Guarantees
Products sold by ANNJULEE benefit from the legal guarantee of conformity and the guarantee against hidden defects, under the conditions provided by applicable law.
In the event of a non-compliant product or a hidden defect, the customer is invited to contact ANNJULEE at: contact@annjulee.com.
11. Liability
ANNJULEE shall not be held liable for damage resulting from improper use of the purchased product, abnormal use, lack of care, or normal wear and tear.
ANNJULEE shall also not be liable in the event of force majeure, disruption of internet service, or any external event preventing the proper performance of the contract.
12. Intellectual Property
All content on the ANNJULEE website, including texts, visuals, photographs, videos, logos, graphics, design, and visual elements, is protected by applicable intellectual property laws and remains the exclusive property of ANNJULEE or its respective rights holders.
Any reproduction, representation, adaptation, exploitation, or use, in whole or in part, without prior written authorization, is strictly prohibited.
13. Personal Data
Personal data collected in connection with orders is processed in accordance with the Privacy Policy available on the website.
Customers may exercise their rights by contacting ANNJULEE at: contact@annjulee.com.
14. Consumer Mediation
In the event of a dispute, the customer must first send a complaint to ANNJULEE at: contact@annjulee.com.
After a prior written request has been made to ANNJULEE, the customer may refer the matter to the following consumer mediator:
CM2C
49 rue de Ponthieu
75008 Paris
Phone: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
15. Applicable Law
These Terms and Conditions of Sale are governed by French law.
